03:41
Subject:Β Urgent Appeal for Resolution β Request for Leniency
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Dear Finance Team,
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I hope this message finds you well. I am reaching out with deep concern regarding the recent decision affecting my account, and I sincerely appreciate your time and consideration in reviewing my appeal.
I fully understand the importance of adhering to policies and regulations, and I have made every effort to comply with all the requests and verifications required. However, I am facing an extremely difficult situation and am kindly asking for your leniency and assistance in resolving this matter.
From my understanding, the primary concern appears to be related to multiple violations. If this pertains to the initial deposit made by my girlfriendβwho is also your customerβI want to emphasize that those issues were already addressed and resolved after fulfilling the required payments.
Several withdrawals were rejected because I exceeded my $100,000 day limit. Additional requirement were requested to proceed. Something i was not aware of.
Furthermore, I have completed every level of verification, including Primary Certification, Advanced Authentication, and Advanced Verification, which allowed me to withdraw significant fundsβup to $1M. The transaction was $63,800 reflecting a one-time fee of $3800 and a deposit of $60,000 that you did return.
Additionally, after an initial transfer of $650,000 was mistakenly locked due to an address typo, I greatly appreciated your team's help in recovering those funds and transferring them to my OnChain wallet, as per your recommendation. This process, however, required an additional 20% payment of $130,000, which exhausted my available funds. Unfortunately, the transferred $643,500 USDT initially reflected as $0, and with the guidance of customer service, we attempted to resolve this by transferring the funds back to my CoinW account.
Once everything seemed settled, I carefully planned a withdrawal strategy in coordination with your customer service team to ensure everything would proceed smoothly. I was explicitly informed that I could make up to 10 withdrawals per day as long as they did not exceed $1,000,000. Given this, I proceeded with three withdrawals for the day:
1.Β Β Β Β Β Β Β Β A small test withdrawal of $1,000 to confirm address accuracy
2.Β Β Β Β Β Β Β Β A second withdrawal of $200,000
3.Β Β Β Β Β Β Β Β A third withdrawal of $650,000
Before initiating these transactions, I repeatedly asked for confirmation and was given clear approval to proceed. However, to my shock and that of the customer service representative assisting me, my account was suddenly disabled. I immediately reached out for support, and I was reassured that the issue would be resolved within 10 minutes.
After my account was reinstated, I sought explicit permission once again before initiating a withdrawal of $300,000. Your team assured me that there were no restrictions, stating:
"Yes, you can do this. There is no restriction on withdrawing funds. As long as the system does not have risk control management, your funds can be withdrawn smoothly."
Yet, despite this assurance, my transaction was canceled, and my account was locked again.
I am truly confused and deeply concerned about this situation. I have followed every instruction given to me, complied with all requests, and made every effort to maintain a good business relationship with CoinW. Now, I am in a dire position, unable to access my fundsβfunds I desperately need to meet my financial obligations.
I understand that you have offered to facilitate a direct withdrawal to my bank account, with a 10% transaction fee. I am willing to proceed with this option, expecting that it will be processed smoothly. However, I am struggling to understand why an additional deposit of $200,000 is being requested when:
1.Β Β Β Β Β Β Β Β I currently do not have access to my funds to trade or mine.
2.Β Β Β Β Β Β Β Β A 10% deduction ($190,224.90) is already being taken from my funds.
3.Β Β Β Β Β Β Β Β You have complete control over my account and transactions.